What To Do When
Someone Passes Away?

At Home

When someone passes away at home you must contact their doctor. They or the duty doctor will visit and confirm that the patient has passed away. Once this has been confirmed you should then contact us (we are available 24 hours a day) and we will make arrangements to bring your loved one into our care. The deceased’s doctor will issue a Medical Certificate of Cause of Death, this may not be available until the next day. You will need this to register the death.

At a Nursing Home

The staff will arrange for a doctor to visit. Once the death has been confirmed by a doctor, the nursing home will contact us to make arrangements to bring your loved one into our care. The deceased’s Doctor will issue a Medical Certificate of Cause of Death, this may not be available until the next day. You will need this to register the death.

In Hospital

The doctor, who attended the deceased, will issue a Medical Certificate of Cause of Death. The Bereavement Office will contact you and will advise you when the certificate is available for collection and arrange an appointment to collect it, and any personal effects. You will need this to register the death.

When Someone Dies Unexpectedly

If a death is unexpected or the deceased has not been seen by their doctor within the last 14 days, the coroner may become involved. It is the Coroner’s duty to investigate all unexpected and sudden deaths. This may mean a post mortem examination is carried out to establish the cause of death and possibly an inquest, although this is not always the case. We will guide you through this along with the Coroner’s officer. In some cases, the Coroner will refer the death back to the deceased’s doctor and no further tests are required.

Registering a Death

In order to register a death, you will need the Medical Certificate of Cause of Death.

– When someone has passed away at home or in a nursing home, the GP will issue this.

– When someone has passed away in hospital, the general office at the hospital will arrange for this to be completed.

– You will not receive a Medical Certificate of Cause of Death if the death is referred to Her Majesty’s Coroner.

All deaths in England and Wales need to be registered within 5 working days with the registry office where the death occurred. Information for the Bridgend Registry Office can be found here https://www.bridgend.gov.uk/residents/births-deaths-and-marriages/registering-a-death/

The Registrar will exchange the Medical Certificate for the Certified Copy of an entry in the Register of Deaths, which is needed for official purposes like closing bank accounts etc, and a Registrars Certificate for Burial or Crematorium, known as the Green Form which needs to be passed on to ourselves in order for the funeral to take place

Let Us Help You…

Call – 01656 224992 or leave us a message here…